Shipping policy

Order Processing

All orders are prepared and packed with care. Our goal is to process and dispatch all orders within 48 hours.

Once your order has been dispatched, you will receive an email containing your tracking reference so you can follow your delivery.

Shipping Rates

Delivery (based on total order value):

• Free Standard Delivery on all orders over $100

• For orders under $100, shipping will be calculated at checkout based on your location and chosen delivery method

Delivery Timeframes

Delivery times vary depending on your region and the shipping option selected at checkout. Typical delivery windows:

• Domestic (Australia): 2–7 business days

Please note that delivery times may extend during peak periods or due to carrier delays.

Packaging

We use secure, protective packaging to ensure your order arrives safely. Where possible, we prioritise sustainable, low‑waste materials.

Order Issues

If your order arrives damaged, incomplete, or does not arrive within the expected timeframe, please contact us at ali.mehdi@smglobalindustries.com with your order number and any relevant photos. We’ll resolve the issue promptly.